Ford Motorcar West Paris is a renowned automobile brand based in West Paris, known for its exceptional performance and innovative designs. With a long-standing reputation in the automotive industry, Ford Motorcar West Paris has firmly positioned itself as a leader in the market. Offering a wide range of vehicles, including stylish sedans, versatile SUVs, and powerful trucks, Ford Motorcar West Paris caters to the diverse needs and preferences of its customers. The brand prides itself on delivering high-quality vehicles that are durable, reliable, and technologically advanced. With a strong focus on customer satisfaction, Ford Motorcar West Paris ensures a seamless car buying experience and provides excellent after-sales services. As a symbol of excellence and craftsmanship, Ford Motorcar West Paris continues to push boundaries and redefine the driving experience for its customers.
Amenities and More
- Service options
- Delivery
- In-store shopping
- Accessibility
- Wheelchair-accessible toilet
- Wheelchair-accessible car park
- Offerings
- Repair services
- Oil change
Reviews
First of all: Mille mercis pour votre aide, Madame Cherifi
Beginning of July we were on our holiday from Germany to the Medoc.
In four lane rush hour traffic we had to stop because a big brown smoke
cloud came suddenly out of the bonnet. From the Paris peripherie we were firstly towed to the 7 Place du Marechal de Lattre de Tassigny. A big round about with a lot of traffic. There we had to wait 8 hours for the
next depannage. The service de depannage was very helpfull and friendly, They checked the car and told us that the fan for the engine cooling is malfunction. They towed us to Nanterre garage, feeling very sorry leaving us there at 2:30 Uhr in the morning!! The emergency hotline in Lyon told us at the same time that they weren`t able to find a hotel for us for the night.
Disappointed and very tired we spent the rest of the night in our car. At 7 in the morning we tried to explain our situation to your employee. Unfortunately we don`t speak much french. He was very reserved- but offered us a coffee and a seat in the customer lounge, waiting for Monsieur Baydoun. At 8 o´clock a smart and very friendly employee, speeking english- Mustapha Baydoun- helped translating. The garage wasnt able to repair the car at least until the following friday. Although we have a Ford mobility warranty and we are on Holiday. At midday, after many phone calls with the emergency hotline in Lyon and Munich, our insurance company, my brother who is also a Ford workshop Manager- Mister Baydoun told us, that he leaves at 2 o`clock- in case we needed his help before he leaves.. So after 2 o´clock I asked at the desk if any other employee could speek english. Madame Cherifi heard my question and immediatly offered help- very polite and in excellent business english. Explaining that we don`t speak much french. had to sleep in the car and that we are on our way to the Medoc, not knowing when the car will be repaired,
Affected and with a lot of understanding for our situation Madame Cherifi managed things moving. Within a short time she organised a car rental aswell as a transfer to the rental office. Beeing very polite and accommodating the whole time. Very professional! No ressentiments-as we dont speak french.
Madame Cherifi, thank you again for such an outstanding, extraordinary customer service !!!!
Within two days our car was repaired.
With best regards from Germany
Meilleures salutations
Silvia Spengler
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Extra
Very disappointed! We came to the store at 6 p.m. There was no one there, everything was closed. On the other hand, on Google the store closes at 7 p.m. This is not professional at all. At least mark your times on the internet for your potential customers.
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I had an intervention scheduled on my vehicle, the reception went well. The staff at reception were very pleasant, nothing to say. The intervention was quick 15 min.
But when I got home I noticed that my tank was almost 3/4 even though I had just filled up before going to Ford.!!!
Advice: always take a photo of the dashboard before giving it to a mechanic and avoid this dealership
Very good experience purchasing a used vehicle, delivered on time and in line with expectations, well prepared vehicle.
Satisfied with the follow-up by the seller Sami Amari, who took good care of the file. THANKS!
Location
Hours
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Monday
07:00 AM - 07:00 PM
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Tuesday
07:00 AM - 07:00 PM
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Wednesday
07:00 AM - 07:00 PM
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Thursday
07:00 AM - 07:00 PM
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Friday
07:00 AM - 07:00 PM
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Saturday
09:00 AM - 07:00 PM
- Sunday Close
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